Account and Order Data
No email address is needed to create an account; a username and password are sufficient. An email address is optional and is not a condition for activating the service. Do not include personal information unrelated to your request in your username or support tickets. If you choose to provide an email address or other information, this service will use it only as needed to handle that request.
Account details are used for identity verification, login, and access management. Order records include the selected plan, amount, payment status, transaction reference, and refund outcome. They are used to deliver subscriptions, reconcile payments, and handle after-sales requests. Cumulative traffic usage is used to calculate plan allowances and is not used to reconstruct browsing activity.
No-Logs Policy and Connection Diagnostics
VPN62 does not record which websites users access through international routes. It does not store browsing history, destination URLs, DNS query history, or transmitted content, nor does it maintain a per-connection activity log linked to an account. Account, order, and cumulative traffic records are managed separately from this browsing activity.
Route operations use aggregate status and essential diagnostic information to identify faults; they are not intended to preserve personal connection histories over time. Temporary diagnostic information is used only for as long as needed to locate and resolve an issue, then deleted or de-linked. It is not repurposed to analyze browsing behavior. Before submitting a fault ticket, please hide subscription credentials and unrelated content.
Visit Statistics and Browser Storage
Website statistics help us understand traffic sources, reading patterns, and feature usage so we can improve content and troubleshoot page issues. They cover pages and interactions on the marketing website and user panel only; they do not mean this service records other websites accessed through international routes. Statistical events should not contain passwords, complete subscription links, or payment credentials.
Cookies and local storage are used to maintain login status and save language selections and essential interface preferences. Login credentials in the browser identify the current session; please manage the device and browser where they are stored carefully. Users can clear site data through their browser. After doing so, they may need to log in again or reset preferences, but this does not automatically delete account or order records stored on the server.
Third-Party Payments and Data Sharing
This service supports Alipay / WeChat Pay / USDT. Payments are handled by the relevant payment channel or processor, whose pages, transaction verification, and data practices are subject to its own rules. VPN62 uses payment results and transaction references only as needed to confirm orders. Do not provide payment account passwords or other authentication credentials in support tickets.
Only information needed for the matter at hand is shared with relevant processors to complete payments, refunds, or necessary service operations. When required by law to respond to a valid request, relevant data is handled after the request's basis and scope have been verified. VPN62 does not sell account details or use support tickets for marketing lists unrelated to the service.
Data Retention and Deletion Requests
Account details are kept for as long as needed to provide account services. Order and after-sales records are kept until they are no longer needed for payment reconciliation, refunds, dispute resolution, or applicable legal requirements. Temporary diagnostic information is cleared as needed to resolve faults, and visit statistics are deleted or aggregated when identifying individual visits is no longer necessary. This policy does not apply a single retention period to all data.
Users can log in to the panel and use the support ticket portal to request access to, correction of, or deletion of account-related data. Account control must be verified before processing a request. If some records must be retained for an unresolved matter or a legal obligation, the scope and reason will be explained, and those records will be cleared when they are no longer needed. Deleting an account may prevent further subscription management and access to past order records.
Policy Updates and Privacy Questions
When this policy changes, the revised text will be published on this page and the date at the top will be updated. Material changes to data processing purposes, scope, or user rights will be announced on the website or in the user panel. Any matter requiring separate consent will be handled as applicable.
If you have questions about information handling or the outcome of a deletion request, contact us through a panel support ticket and identify the account and specific matter. Please also see the Terms of Service for subscription and refund rules. Do not send passwords or complete subscription links with your inquiry.